Customer Focus

More than a toaster

Giveaways were a way to attract new customers and, over time, create shared memories and lifelong relationships.

Charter Number 1

In the 1860s, the federal government created a new type of bank to provide standardization for bank customers. The First National Bank of Philadelphia in Pennsylvania was the first of its kind.

First in online banking

As more customers used computers in their daily lives, Wells Fargo innovated new tools to improve their banking experience. In 1995, they created the first online banking platform.

Dispensing money like magic

What started with a willingness to test new technologies in the 1970s has led to an innovative fleet of more than 11,000 ATMs.

Serving customers worldwide since 1852

Wells Fargo expanded its presence from California to multiple overseas offices and continues to serve customers worldwide today.

Wells Fargo’s bittersweet sacrifice of WWI

Why Wells Fargo & Co. closed more than 10,000 express offices around the country over 100 years ago.

The early days of banking on the go

The introduction of motor banks in the 1930s made banking more convenient for customers — and led to future innovations.

Funding technology for the sight impaired

A Wells Fargo business loan helped people with blindness and low vision gain more access to reading materials.

Helping San Francisco recover in 1906

After a devastating earthquake and fires struck the city, Wells Fargo’s bank and express companies played a key role in its recovery.

That time we invested in “a damn fool idea”

Learn about Philo T. Farnsworth’s invention — and how backing from a bank helped bring TV into homes today.

The real story behind the Pony Express

The Pony Express allowed people across the U.S. to hear the latest news and get in touch with friends and family quicker than ever.

Funding the industry’s first video games

How the company’s funding of Silicon Valley enterprises helped start the video game industry.

Uncorking e-commerce

The e-commerce revolution began in December 1994 when a small business worked with Wells Fargo to process credit card purchases online for the first time.

Video

Breaking printing industry gender barriers

After being denied employment opportunities, a group of women typesetters started the Women’s Co-operative Printing Union. Their business soon counted Wells Fargo as a regular customer.

Funding a solar revolution

An energy crisis and a growing environmental movement created the first commercial solar projects in the 1970s, funded by Wells Fargo.

Treasure boxes: Keeping valuables secure

Wells Fargo’s iconic treasure boxes were one of the first ways the company kept its customers’ valuables secure.